Refund policy

Refund & Return Policy

Every Fernquill physical product is printed and made just for you once you place your order. We want you to love it — and if something isn't right, here's how we can help.

Change of mind — 14-day returns (physical items)

You can return physical items within 14 days of delivery subject to the following conditions:

  • Email us at kristinacuratedart@gmail.com with your order number before sending anything back — we'll reply with the return address.
  • Items must be unused, undamaged and in their original packaging.
  • Return shipping is paid by the customer. We recommend a tracked service, as we can't refund items lost on the way back to us.
  • Once the item arrives and is checked, we'll refund the product price to your original payment method. 

Damaged, defective or wrong items

If your order arrives damaged, has a printing defect, or is not the item you ordered, we'll make it right with a free replacement or a full refund — at no extra cost to you.

  • Contact us within 14 days of delivery at kristinacuratedart@gmail.com.
  • Include your order number and clear photos of the problem (and of the packaging if the item was damaged in transit).
  • You usually don't need to send the item back — we'll confirm this when we reply.

Lost or undelivered orders

If tracking shows your order as delivered but you haven't received it, or it hasn't arrived within the estimated delivery time, please contact us within 14 days of the estimated delivery date and we'll help resolve it. Orders returned to us because of an incorrect or incomplete address can be reshipped once the shipping cost is paid again.

Digital downloads (printables)
Printables are delivered within a few minutes by email as downloadable files, so they can’t be returned and aren't eligible for change-of-mind refunds. If a file is faulty, won’t open or isn’t what you ordered, email us at kristinacuratedart@gmail.com and we’ll send a replacement or issue a refund. If your download email hasn’t arrived, please check your spam or promotions folder first.

Cancellations

Physical product orders go into production quickly. If you need to cancel or change your order, email us at kristinacuratedart@gmail.com as soon as possible. If your order hasn’t gone into production yet, we’ll cancel or change it for you.

Refunds

Approved refunds for physical items are issued to your original payment method. Depending on your bank, it can take 5–10 business days to appear on your statement.

Nothing in this policy affects your statutory rights as a consumer. Questions? Email us at kristinacuratedart@gmail.com — we're happy to help.